Returns
Returning New, Unopened, & Unused Items
We gladly accept returns on any new, unopened, and unused items for any reason within 30 days of shipping for a full refund. We strive to keep our prices as low as possible for all our builders.
If you simply want to process a return, refund and or exchange, please contact us at [email protected]
We want your experience with us to be the best. You deserve quality lowers and exceptional customer service. If you ever receive an item from us that is defective, broken, or otherwise deficient, we want you to return it. We’ll work to make it right for you. Get in touch with us to start the return process as soon as possible. For returns of lower receivers, please read below.
Returning an 80% Lower Receiver
Very rarely, some 80% lower receivers may be manufactured out-of-spec or with incorrect tolerances. In very rare circumstances will we replace these. If you notice a defect with the lower you purchased, do not attempt to machine it. If you started the machining process, please stop immediately. Please contact us first. Once a lower is partially machined, it may be classified as a firearm under the Gun Control Act of 1968. We cannot accept any returns on any items that may be considered a firearm. But that does not necessarily mean we can’t accept your return. Keep reading:
Partial or Completed 80% Lower Returns
If your lower is completed or partially completed and is found to be defective by no fault of your own, we’ll work with you to replace it. Do not do anything further to the lower. First, give us a call or send us an email. We will attempt to diagnose the issue with you. We may ask that you submit some photos of the defect and the current state of the lower receiver to confirm the defect. If we can determine your partial or completed lower is defective, we’ll discuss with you how to legally and safely return it. Remember, we cannot accept returns on any items that may be considered a firearm. We cannot accept a return on any lower receiver with any other parts installed on it. Returning a partially-machined or completed lower may require destruction to make it inoperable, such as cutting the lower in half. This is the only way to guarantee your safety and ours.
CANCELLATIONS & REFUNDS
Canceling an Order
You may place an order and decide you no longer need that item. If you place an order and wish to cancel, please contact us as soon as possible. We work quickly to process, box, and ship orders the same or next day. Canceled orders may be subject to the 10% re-stocking fee once placed. We cannot guarantee canceled orders will not be subject to a re-stocking fee. The sooner you contact us, the better!
Refunds
Refunds are processed within 2 business days of receiving your item back into our inventory. We will process your refund with your original payment method. We’ll also email you a copy of your refund receipt for your records. Upon initiation of a refund, it may take up to 3 to 5 business days for the funds to appear in your account.